Over the last hour or so, people worldwide have reported trouble connecting to Netflix and a strange “tvq-pb-101” error message as the app says it’s checking network connection but fails. Given the service’s global availability and massive subscriber base, small outages are common, but what we’re seeing on Monday evening is different. Here at The Verge, some of us can stream just fine, while others are getting the same error message and code other users have complained about.
Netflix has confirmed that engineers are working to restore service, as its status page has now been updated to mention that “You may have problems streaming titles on any device” after insisting things were okay during the first two hours of the outage.
Downdetector shows that reports of an outage started coming in at around 5PM ET, and we’ve seen people discussing their problems streaming on X, Threads, Reddit, and other platforms. Reports of devices with problems include Roku smart TVs as well as many others, as well as people trying to stream via PS5 and Xbox, from cities scattered across the US and in different countries.
There aren’t any similar complaints about other services or noted issues on cloud services like Google or Amazon’s servers.
If you can’t connect, there’s no workaround at the moment, although any issues getting to your TV shows and movies are getting even more frustrating as the prices for subscription streaming services continue to rise.
Update December 11th, 7:45PM ET: Noted response and status page update from Netflix regarding the ongoing outage.